Customer Quality Engineer
650 Highway 74 South, United States | Peachtree City | Full-time
Job Description
Responsible Quality representative for a defined customer, product portfolio respectively over the whole product lifecycle.
- Independent processing of customer complaints
- Leading argumentative discussions with customers with regards to quality related matters
- Quality representative regarding defined customer during audits
- Responsible to ensure compliance to customer specific relevant quality norms and requirements (e.g. CRS, SCS, QAA) during qualification and routine production
- Self-reliant initiation and implementation of quality improvements and site initiatives
- Responsible processing of change requests
- Responsible for validity of assigned PMF/DMR documentation including, risk management, creation/revision of documents, ensuring the implementation of requirements
- Oversight over internal issues including usage disposition decision of concerned batches
– Operational contact towards Customer for Raw Material / Components and Finish good product Quality
– Support production regarding quality related tasks
Qualifications
Knowledge acquired within the framework of at least 3 years of technical (technical) university studies (e.g. mechanical engineering, industrial engineering or similar) and expanded through at least three years of experience in a comparable position. This function requires special knowledge in the areas of quality management and project management.
- In-depth knowledge of manufacturing processes (e.g. products and processes)
- In-depth knowledge of relevant QM guidelines
- In-depth knowledge of relevant EDP/IT applications (e.g. Office programs, MES, QM system)
- In-depth knowledge of customer relationship management in the technical environment
- In-depth knowledge of statistical QM methods
- Very good knowledge of English (spoken and written)
- Very good understanding of the preparation of technical reports (executive summary)
- Very good moderation and presentation skills
- Very good analytical and conceptual skills
- Very good project and process management skills
- Good knowledge of problem solving methods (KT, Six Sigma, Ishikawa etc.)
Additional Information
- Mon - Fri / 40hrs
- 8:00am - 5:00pm
- Company health benefits, 401k, incentive bonuses
