Senior Customer Quality Engineer
650 Highway 74 South, United States | Peachtree City | Full-time
Job Description
- Handle customer complaints independently, ensuring timely and effective resolution.
- Initiate and collaborate on the processing of internal deviations to maintain quality standards.
- Manage change requests autonomously, ensuring smooth implementation and communication.
- Conduct independent risk assessments and implement appropriate mitigation measures.
- Participate in audits to support compliance with quality standards and regulatory requirements.
- Foster effective and trusting collaboration with internal and external interfaces, including production areas, Technical Services (TS), Customer Services (CS), plant management, and external partners such as customers.
- Lead the implementation of new projects as needed, adhering to defined specifications and timelines.
- Ensure compliance with all applicable standards, legal provisions (e.g., Working Hours Act, occupational safety regulations), and internal company regulations (e.g., SOPs, BVs).
- Maintain and update product-related PMFs (Process Master Files), taking into account changes and their impact on product transfers.
Qualifications
- Knowledge acquired within the framework of at least 3 years of technical (technical) university studies (e.g. mechanical engineering, industrial engineering, etc.) and developed by at least five years of experience in a comparable position.
- Minimum of 5 years of experience in a comparable position, with demonstrated expertise in quality and project management.
- Advanced knowledge of manufacturing processes, including product and process workflows.
- Expert understanding of relevant Quality Management (QM) guidelines and standards.
- Proficiency in relevant IT applications, including MS Office, MES, and QM systems.
- Extensive experience in customer relationship management within a technical environment.
- Strong proficiency in statistical quality management methods.
- Exceptional communication skills, both written and verbal.
- Proven ability to work effectively in a team-oriented environment.
- Outstanding problem-solving abilities and expertise in conflict resolution.
- Fluency in English, including the ability to produce and comprehend complex technical reports (e.g., executive summaries).
- Excellent moderation and presentation skills, with the ability to engage diverse audiences.
- Highly developed analytical and conceptual thinking skills.
- Strong competencies in project and process management, with the ability to lead initiatives successfully.
Additional Information
- Mon - Fri / 40hrs
- 8:00 am - 5:00pm
- Company health benefits, 401k, incentive bonuses
Benefits
Food & drinks
We have a self -serve break area with drinks, snacks & light finger food for purchase.
Learning & development
According to the job and position, we make sure our employees get regular trainings and coaching to unleash their possibilities. We offer education reimbursement.
Healthcare & pension
Your health and well-being is important to us. We offer the following benefits: 401 K Match up to 4.5%, Medical/ RX/ Dental/ Vision, Life LTD & STD, Optional Accidental / Critical Care and Illness & Hospitalization, Optional Spouse & Child
Working environment
Creating a great place to work is essential for us, so we live up to our values teamwork, responsibility, integrity, bold innovation and excellence (TRIBE).
Wellness & other incentives
Referral program, Gym incentive, Pacer step challenge
Note: Benefits might vary depending on the position.
