Customer Order Management
650 Highway 74 South, United States | Peachtree City | Full-time
Job Description
- Ensuring that existing delivery obligations are adhered to on time and in accordance with the order through effective interface management with customers and production.
- Independent scheduling and order planning according to internal specifications and in cooperation with internal interfaces (e.g. production management, quality, controlling, logistics, etc.)
- Independent inventory monitoring
- Independent assurance of effective customer communication
- Independent master data maintenance in the intended systems (MES; SAP)
- Initiation of necessary services (e.g. sterilization, printing, etc.)
- Initiation of necessary activity allocations (e.g. special allocations)
- Participation in the processing of complaints and monitoring of the blocked stock
- Independent batch traceability in the event of complaints
- Participation in inventory measures and audits
- Preparation of / participation in customer meetings according to instructions
Qualifications
- Knowledge gained in at least three years of on the job training in a combarable role in Customer Service
- In-depth experience in the field of customer service
- Good knowledge of commercial order processing
- Good knowledge of order planning and tracking
- Very good computer skills (MS Office)
- User knowledge of ERP and MES systems
- Independent, team-oriented and proactive way of working
- Reliability and flexibility
- Organizational talent
- Good communication skills
- Good business understanding
- Basic understanding of risk detection
- Thinking and acting in overall contexts
Additional Information
All your information will be kept confidential according to EEO guidelines.
Benefits
Food & drinks
We have a self -serve break area with drinks, snacks & light finger food for purchase.
Learning & development
According to the job and position, we make sure our employees get regular trainings and coaching to unleash their possibilities. We offer education reimbursement.
Healthcare & pension
Your health and well-being is important to us. We offer the following benefits: 401 K Match up to 4.5%, Medical/ RX/ Dental/ Vision, Life LTD & STD, Optional Accidental / Critical Care and Illness & Hospitalization, Optional Spouse & Child
Working environment
Creating a great place to work is essential for us, so we live up to our values teamwork, responsibility, integrity, bold innovation and excellence (TRIBE).
Wellness & other incentives
Referral program, Gym incentive, Pacer step challenge
Note: Benefits might vary depending on the position.
