The same high quality standards that are applied in the production of drugs also apply to the production of pharmaceutical primary packaging. Our in-house experts, our customers, external appraisers and supervisory bodies regularly verify our compliance with these standards, which are grouped under the heading of good manufacturing practice. Notwithstanding the different production processes in the three divisions Plastics & Devices, Primary Packaging Glass and Advanced Technologies, the principles of the Gerresheimer Management System and the requirements of the Gerresheimer quality initiative apply at every Gerresheimer plant worldwide. This is how we ensure that systems and quality standards stay uniform.

A Group-wide quality initiative launched in 2011 developed binding quality requirements and key performance indicators (KPIs) and has been implemented at all divisions and plants the world over. Using these indicators, we continuously monitor processes to secure production, process and customer service quality levels. This considerably shortens our reaction time to any variance from self-imposed targets. A total of eight quality KPIs have been specified that all plants are required to monitor. Monitoring and measurement of internal metrics is supplemented with direct feedback from customers. In addition to our own quality targets, we also develop other, customer-specific quality agreements.