Business Excellence
Sustainable improvements of structures and processes

Continuous further development of our business processes thanks to the Gerresheimer Management System (GMS)

The Gerresheimer Management System underpins our business excellence and lays the groundwork for continuously improving all our business processes. The GMS was devised at Gerresheimer in 2004 and has undergone constant development ever since. The GMS combines concepts for continuous improvement, streamlined production, and a focus on quality and customers within a standard, group-wide framework that is tailored to our business.

The GMS has allowed us to define group-wide standards, methods, and tools. For instance, we are implementing continuous improvement measures at every stage of the value chain over the long term. In this way, we are pursuing our goal of progressively improving the benefits to our customers in terms of quality, service, and costs, of increasing the efficiency of our operational structures and processes, and of facilitating continuous improvement across all areas of the company. The GMS methods and tools are applied by our staff, who receive systematic training and CPD to enable them to put GMS principles into practice. This is how we guarantee efficiency increases for our customers and achieve a consistently high level of product and service quality across the group.

The latest generation of the system – the GMS 3.0 – is taking the overall system’s emphasis off simply applying “streamlined tools” and toward implementing a program that influences and changes the behavior of our managers and staff, with the aim of fostering a culture of continuous improvement. The most significant substantive changes have been seen in the creation of a new framework and in the Employee Systems and Quality Systems sections. On top of this, we have also broken new ground as regards the company image with our new logo and design elements, bolstering the recognition factor among our staff.

Targeted improvements at our sites

Targeted improvements at our sites

We develop and define plant-specific improvement schemes as part of the operational and strategic planning process. Using so-called operational excellence indicators and a standardized evaluation system, we regularly measure and assess whether we have achieved these objectives and complied with the standards defined by the GMS. To this end, more than 200 staff have been trained as so-called auditors to help implement the system over the long term. Their assessments are used to devise site-specific recommendations and action plans to ensure the ongoing implementation of targeted continuous improvement measures. At our annual global GMS conference, we discuss the latest developments, share our experiences and honor outstanding achievements with GMS awards.