Customer Quality Engineer

Job Description

Responsible Quality representative for a defined customer, product portfolio respectively over the whole product lifecycle.

- Independent processing of customer complaints

- Leading argumentative discussions with customers with regards to quality related matters

- Quality representative regarding defined customer during audits

- Responsible to ensure compliance to customer specific relevant quality norms and requirements (e.g. CRS, SCS, QAA) during qualification and routine production

- Self-reliant initiation and implementation of quality improvements and site initiatives

- Responsible processing of change requests

- Responsible for validity of assigned PMF/DMR documentation including, risk management, creation/revision of documents, ensuring the implementation of requirements

- Oversight over internal issues including usage disposition decision of concerned batches

–  Operational contact towards Customer for Raw Material / Components and Finish good product Quality

–  Support production regarding quality related tasks

Qualifications

Knowledge acquired within the framework of at least 3 years of technical (technical) university studies (e.g. mechanical engineering, industrial engineering or similar) and expanded through at least three years of experience in a comparable position. This function requires special knowledge in the areas of quality management and project management.

• In-depth knowledge of manufacturing processes (e.g. products and processes)
• In-depth knowledge of relevant QM guidelines
• In-depth knowledge of relevant EDP/IT applications (e.g. Office programs, MES, QM system)
• In-depth knowledge of customer relationship management in the technical environment
• In-depth knowledge of statistical QM methods
• Very good knowledge of English (spoken and written)
•  Very good understanding of the preparation of technical reports (executive summary)
•  Very good moderation and presentation skills
•  Very good analytical and conceptual skills
• Very good project and process management skills
•  Good knowledge of problem solving methods (KT, Six Sigma, Ishikawa etc.)

Additional Information

• Mon - Fri / 40hrs
• 8:00am - 5:00pm
• Company health benefits, 401k, incentive bonuses