IT Support Specialist
1131 Arnold Street, United States | Chicago Heights | Full-time
Job Description
- General IT Support duties and training of end users (resolve desktop installation/corruption/malfunction issues, e.g. as required)
- Support multiple sites remotely with application, hardware, Outlook and SAP connectivity issues and folder security issues.
- Perform software and application installation, and upgrades.
- Create users and assign permissions in Active Directory and Outlook
- Assist in computer networking and server operation functions.
- Assist in the management and maintenance of system security.
- Assist in server and network monitoring.
- Escalate unresolved issues to the Systems/Network Administrator and/or Manager of Infrastructure.
- Develop and maintain system documentation for daily operations and disaster recovery.
- Assist the rest of the Infrastructure team on large/team projects.
- Work with Group IT to deploy company driven strategy and initiatives throughout Gerresheimer worldwide.
- Enforce the Gerresheimer IT Best Practice standards.
- Seeks prioritization from the Manager of Infrastructure for prioritization of their own workload if needed
- Maintain a broad knowledge of current and emerging state-of-the-art computer/network systems technologies, architectures, and products.
- Observe all safety rules and regulations and performs job in a safe manner.
- Willing and able to perform work duties in manufacturing environment.
- Up to 25%+/- travel required throughout North America Gerresheimer Divisions.
Qualifications
- 2-5 years professional experience in a service desk, help desk, or computer technician role.
- A.S. degree in Information Technology or related field required. Either A+ or Network+ required.
- Manufacturing environment experience preferred
Additional Information
ESSENTIAL FUNCTIONS (including other duties as may be assigned):
