Senior Customer Quality Engineer

Job Description

• Independent customer complaint processing
• Initiating and participating in the processing of internal deviations
• Independent processing of change requests
• Independent risk management
• Audit participation
• Targeted and trusting cooperation with internal and external interfaces (e.g. production areas, TS, CS, plant management, TCC/SEC and in particular the customer)
• Implementation of new projects on demand and according to specifications
• Independent compliance with standards, legal provisions (e.g. Working Hours Act, occupational safety regulations) and internal company regulations (SOPs, BVs, etc.)
• Responsible for the topicality of the product-related PMF (taking into account changes and effects on product transfer)

Qualifications

Knowledge acquired within the framework of at least 3 years of technical (technical) university studies (e.g. mechanical engineering, industrial engineering, etc.) and developed by at least five years of experience in a comparable position.

This function requires specialist knowledge in the areas of quality  and project management.

• Expert knowledge of manufacturing processes (e.g. products and processes)
• Expert knowledge of relevant QM guidelines
• In-depth knowledge of relevant IT applications (e.g. office programs, MES, QM system)
• Expert knowledge of customer relationship management in the technical environment
• Very good knowledge of statistical QM methods
• Excellent communication skills
• Strong ability to work in a team
• Excellent problem-solving skills and knowledge of conflict management

• Excellent knowledge of English (spoken and written)
• Excellent understanding of technical reports (Executive Summary)
• Excellent moderation and presentation skills
• Excellent analytical and conceptual skills
• Project and process management competence

Additional Information

• Mon - Fri / 40hrs
• 7:30am - 4:00pm
• Company health benefits, 401k, incentive bonuses