Customer Quality Engineer

Job Description

• Independent customer complaint processing
• Initiating and contributing to the processing of internal deviations
• Independent processing of change requests
• Independent risk management
• Participation in audits
• Targeted and trusting cooperation with internal and external interfaces (e.g. production areas, TS, CS, plant management, TCC/SEC and especially the customer)
• Implementation of new projects as required and as specified
• Independent compliance with standards, legal regulations (e.g. working time law, occupational safety regulations) and internal regulations (SOPs, BVs, etc.)
• Responsible for the topicality of the product-related PMF (taking into account changes and effects on product transfer)

Qualifications

Knowledge acquired within the framework of at least 3 years of technical (technical) university studies (e.g. mechanical engineering, industrial engineering or similar) and expanded through at least three years of experience in a comparable position. This function requires special knowledge in the areas of quality management and project management.

• In-depth knowledge of manufacturing processes (e.g. products and processes)
• In-depth knowledge of relevant QM guidelines
• In-depth knowledge of relevant EDP/IT applications (e.g. Office programs, MES, QM system)
• In-depth knowledge of customer relationship management in the technical environment
• In-depth knowledge of statistical QM methods
• Very good knowledge of English (spoken and written)
•  Very good understanding of the preparation of technical reports (executive summary)
•  Very good moderation and presentation skills
•  Very good analytical and conceptual skills
• Very good project and process management skills
•  Good knowledge of problem solving methods (KT, Six Sigma, Ishikawa etc.)

Additional Information

• Mon - Fri / 40hrs
• 8:00am - 5:00pm
• Company health benefits, 401k, incentive bonuses