Customer Care Representative
537 Crystal Avenue, United States | Vineland | Full-time
Job Description
- Primary contact person for the customer. Provides quick response and follow-up to all customer inquiries through phone and/or email communication
- Thorough knowledge of SAP systems for order entry and tracking, working closely with manufacturing to ensure order ships to meet customer's requirements
- Handle all forms of customer inquiries and requests, price quotes and quality complaints/returns
- Maintain and update customer master files, including specifications, correspondence, and pricing to ensure information is current
- Monitor and reconcile customer payment issues, working with credit department and account managers
- Coordinate pickups/bookings with Freight Forwarders
- This position requires an incisive, articulate, professional "thinker", willing to make good and quick decisions on customer matters and able to prioritize work assignments
- Superior communication skills and ability to work independently with minimal supervision, as well as in a team environment
- Travel, meet customers and visit manufacturing plants
Qualifications
- BA/BS in business, marketing, or related field, prior customer service experience (3-5 years of experience in lieu of degree)
- Export/Import experience, process knowledge required
- Technical background with the ability to read drawings and customer specifications preferred
- Prior Customer Service experience in manufacturing, glass, pharmaceutical industry preferred
- Supply chain and vendor inventory management experience preferred
- Strong computer skills to create and maintain sales reports, order status reports, quality complaint reports, etc
Additional Information
All your information will be kept confidential according to EEO guidelines.
Benefits
Food & drinks
We offer free beverages.
Learning & development
According to the job and position, we make sure our employees get regular trainings and coaching to unleash their possibilities.
Corporate Benefits
Benefit from special conditions with various brands in fashion, technology, leisure and many more.
Healthcare & pension
Your health and well-being is important to us. We offer gym membership discounts, health check-ups, private medical care and a life and group insurance.
Working environment
Creating a great place to work is essential for us, so we live up to our values teamwork, responsibility, integrity, bold innovation and excellence (TRIBE).
Note: Benefits might vary depending on the position.