Jobs at Gerresheimer

IT Support Specialist

114 Wamsutta Mill Road, United States | Morganton | Full-time

Job Description

  • General IT Support duties and training of end users (resolve desktop installation/corruption/malfunction issues, e.g. as required)
  • Support multiple sites remotely with application, hardware, Outlook and SAP connectivity issues and folder security issues.
  • Perform software and application installation, and upgrades.
  • Create users and assign permissions in Active Directory and Outlook
  • Assist in computer networking and server operation functions.
  • Assist in the management and maintenance of system security.
  • Assist in server and network monitoring.
  • Escalate unresolved issues to the Systems/Network Administrator and/or Manager of Infrastructure.
  • Develop and maintain system documentation for daily operations and disaster recovery.
  • Assist the rest of the Infrastructure team on large/team projects.
  • Work with Group IT to deploy company driven strategy and initiatives throughout Gerresheimer worldwide.
  • Enforce the Gerresheimer IT Best Practice standards.
  • Seeks prioritization from the Manager of Infrastructure for prioritization of their own workload if needed
  • Maintain a broad knowledge of current and emerging state-of-the-art computer/network systems technologies, architectures, and products.
  • Observe all safety rules and regulations and performs job in a safe manner.
  • Willing and able to perform work duties in manufacturing environment.
  • Up to 25%+/- travel required throughout North America Gerresheimer Divisions.

Qualifications

  • 2-5 years professional experience in a service desk, help desk, or computer technician role.
  • A.S. degree in Information Technology or related field required. Either A+ or Network+ required.
  • Manufacturing environment experience preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Benefits

Food & drinks

We offer you a canteen and free beverages.

Learning & development

With our education assistance program and tuition reimbursement, we make sure our employees get regular trainings and coaching to unleash their possibilities.

Healthcare & pension

Besides a company doctor, we offer medical, dental, vision, life, disability, group insurance and health check-ups. Moreover, a flexible spending and health saving account, employee assistance program and 401 (k) retirement and matching savings plan.

Working environment

Creating a great place to work is essential for us, so we live up to our values teamwork, responsibility, integrity, bold innovation and excellence (TRIBE).

Company Description

Gerresheimer is the global partner for pharma, biotech, healthcare and cosmetics with a very broad product range for pharmaceutical and cosmetic packaging and drug delivery devices. The company is an innovative solution provider from concept to delivery of the end product. Gerresheimer achieves its ambitious goals through a high level of innovative strength, industrial competence, focus on quality and customers. In developing innovative and sustainable solutions, Gerresheimer relies on a comprehensive international network with numerous innovation and production centers in Europe, America and Asia. Gerresheimer produces close to its customers worldwide with around 10,000 employees and generates annual sales of more than €1.4 billion. With its products and solutions, Gerresheimer plays an essential role in people's health and well-being.

Equal rights

All applicants are considered without any regard to race, color, creed, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership, or any other legally protected status.

Interested? Apply today!