IT Support Specialist

Job Description

• General IT Support duties and training of end users (resolve desktop installation/corruption/malfunction issues, e.g. as required)
• Support multiple sites remotely with application, hardware, Outlook and SAP connectivity issues and folder security issues.
• Perform software and application installation, and upgrades.
• Create users and assign permissions in Active Directory and Outlook
• Assist in computer networking and server operation functions.
• Assist in the management and maintenance of system security.
• Assist in server and network monitoring.
• Escalate unresolved issues to the Systems/Network Administrator and/or Manager of Infrastructure.
• Develop and maintain system documentation for daily operations and disaster recovery.
• Assist the rest of the Infrastructure team on large/team projects.
• Work with Group IT to deploy company driven strategy and initiatives throughout Gerresheimer worldwide.
• Enforce the Gerresheimer IT Best Practice standards.
• Seeks prioritization from the Manager of Infrastructure for prioritization of their own workload if needed
• Maintain a broad knowledge of current and emerging state-of-the-art computer/network systems technologies, architectures, and products.
• Observe all safety rules and regulations and performs job in a safe manner.
• Willing and able to perform work duties in manufacturing environment.
• Up to 25%+/- travel required throughout North America Gerresheimer Divisions.

Qualifications

• 2-5 years professional experience in a service desk, help desk, or computer technician role.
• A.S. degree in Information Technology or related field required. Either A+ or Network+ required.
• Manufacturing environment experience preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.