Employee Order Management

Job Description

The Employee Order Management is ensuring an on-time and order-based process of the existing delivery obligations through effective interface management with customers and production.

• Independent scheduling and order planning according to internal specifications and in cooperation with the internal interfaces (e.g. production management, quality, controlling, logistics etc.)
• Monitoring of order execution regarding deadlines
• Independent assurance of effective customer communication
• Continuous master data maintenance in the IT systems (MES, SAP)
• Initiating of necessary services (e.g. sterilization, printing, etc.)
• Initiating of necessary allocations (for example clearing accounts)
• Procurement of production materials (e.g. purchased parts, packaging material, etc.)
• Participation in complaint handling and monitoring of the blocked stocked
• Support for batch tracing and complaints
• Participation in inventory measures and audits
• Preparation of / participation in customer meetings as directed
• Calculation of production quantities according Forecast
• Sales and forecast monitoring

Qualifications

• Minimum of 3 years of job related experience in a comparable environment, ideally in a production environment
• High customer service orientation 
• Knowledge of procurement logistics in an industrial environment
• Advanced knowledge of commercial order processing, scheduling and follow-up
• Macedonian (C2), English (C2),German would be an advantage
• Experienced in a German or European work environment would be an advantage
• Knowledge in MES, ERP, SAP and MS Office
• Good understanding of processes, risk identification and complex relationships 
• Good organizational skills, reliability, communicativeness, ability to decide independently, focus on result
• Ability to work in an international team