Jobs at Gerresheimer

IT Support Specialist

1131 Arnold Street, United States | Chicago Heights | Full-time

Job Description

  • General IT Support duties and training of end users (resolve desktop installation/corruption/malfunction issues, e.g. as required)
  • Support multiple sites remotely with application, hardware, Outlook and SAP connectivity issues and folder security issues.
  • Perform software and application installation, and upgrades.
  • Create users and assign permissions in Active Directory and Outlook
  • Assist in computer networking and server operation functions.
  • Assist in the management and maintenance of system security.
  • Assist in server and network monitoring.
  • Escalate unresolved issues to the Systems/Network Administrator and/or Manager of Infrastructure.
  • Develop and maintain system documentation for daily operations and disaster recovery.
  • Assist the rest of the Infrastructure team on large/team projects.
  • Work with Group IT to deploy company driven strategy and initiatives throughout Gerresheimer worldwide.
  • Enforce the Gerresheimer IT Best Practice standards.
  • Seeks prioritization from the Manager of Infrastructure for prioritization of their own workload if needed
  • Maintain a broad knowledge of current and emerging state-of-the-art computer/network systems technologies, architectures, and products.
  • Observe all safety rules and regulations and performs job in a safe manner.
  • Willing and able to perform work duties in manufacturing environment.
  • Up to 25%+/- travel required throughout North America Gerresheimer Divisions.


  • 2-5 years professional experience in a service desk, help desk, or computer technician role.
  • A.S. degree in Information Technology or related field required. Either A+ or Network+ required.
  • Manufacturing environment experience preferred


Additional Information

ESSENTIAL FUNCTIONS (including other duties as may be assigned):


Food & drinks

We offer free beverages.

Learning & development

According to the job and position, we make sure our employees get regular trainings and coaching to unleash their possibilities.

Healthcare & pension

Your health and well-being is important to us. We offer gym membership discounts, health check-ups, private medical care and a life and group insurance.

Corporate Benefits

Benefit from special conditions with various brands in fashion, technology, leisure and many more.

Working environment

Creating a great place to work is essential for us, so we live up to our values teamwork, responsibility, integrity, bold innovation and excellence (TRIBE).

Note: Benefits might vary depending on the position.

About Gerresheimer

Gerresheimer is the global partner for pharmaceutics, biotech, healthcare, and cosmetics with a very broad product range for pharmaceutical and cosmetic packaging solutions and drug delivery systems. The company is an innovative solution provider from concept to delivery of the end product. Gerresheimer achieves its ambitious goals through a high level of innovative strength, industrial competence and concentration on quality and customer focus. In developing innovative and sustainable solutions, Gerresheimer relies on a comprehensive international network with numerous innovation and production centers in Europe, America and Asia. Gerresheimer produces close to its customers worldwide with around 12,000 employees and generated annual revenues in 2023 of around EUR 2bn. With its products and solutions, Gerresheimer plays an essential role in people's health and well-being.

Equal rights

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. All applicants are considered without any regard to color, creed, religion, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership, or any other legally protected status. Preference is given to hiring people with disabilities.

Interested? Apply today!